Cancellation Policy

Last updated September 2026

This policy is issued by Vikroh Solutions LLP (PhoneSure). You can cancel an order before it has been shipped. Write to support@vikroh.com with your order number.

Before dispatch

• Orders cancelled before dispatch are refunded to the original Razorpay payment method.
• A cancelled order releases the reserved stock.

After dispatch

Once an order is shipped or out for delivery, it can no longer be cancelled. You can refuse the delivery or request a return after you receive it, under the Refund & Return Policy. The return window is 7 days from delivery for eligible issues.

Orders we may cancel

We may cancel an order if the item is no longer in stock, the payment is not completed, the address cannot be delivered to, or we suspect misuse. If you have already paid, the amount is refunded to the original payment method.