Refund & Return Policy

Last updated September 2026

This policy is issued by Vikroh Solutions LLP (PhoneSure). Every phone includes a 3-month warranty. Eligible issues can also be returned within 7 days of delivery.

Returns

Email support@vikroh.com within 7 days of delivery with your order number if the phone has an eligible defect or does not match the grade and description on the listing. We will confirm the return and the pickup or drop-off steps.

• Send the phone back in the condition you received it, with the box, cable, adapter, and other accessories that were supplied.
• A return can be declined if the device is physically damaged after delivery, is missing supplied accessories, or the request is made after the 7-day window.

Warranty

The 3-month warranty covers manufacturing and functional defects found in normal use. It does not cover damage from drops, liquid, unauthorised repair, or missing parts. Warranty support is available for the warranty period shown at purchase.

Refunds

• Approved Razorpay payments are refunded to the original payment method.
• Shipping charged on the original order is refunded when the return is approved because the phone was defective or not as described.
• A coupon used on a fully refunded order is not restored as cash. The refund equals the amount you paid for the returned item, including eligible shipping.

Refunds are started after the return is approved. The time to see the amount depends on Razorpay or your bank.

Cancellation before delivery

If you need to stop an order before it ships, use the Cancellation Policy.